FAQ - PMDX-SmartBOB Troubleshooting Tips

[Bob at PMDX]

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This page is obsolete and maintained here for historical purposes.
Please visit the new PMDX FAQ site here:

http://faq.pmdx.com/

The links below still work, and will bring you to the now obsolete individual FAQ pages.
Each of the below FAQ pages now has a link to the corresponding FAQ on the new FAQ site.

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This message will collect links to messages that describe activities that we frequently use (or ask our customers to use) when troubleshooting Mach4/SmartBOB behaviors.

(1) What should you tell us when you report a problem?
http://www.pmdx.com/PMDX-Forums/index.php?topic=100.0

(2) How do I determine the Mach4 build and/or SmartBOB plug-in or firmware version?
http://www.pmdx.com/PMDX-Forums/index.php?topic=73.0

(3) Where do I find the "machine.ini" file (aka "Mach4 configuration file")?
http://www.pmdx.com/PMDX-Forums/index.php?topic=74.0

(4) How to I capture and send a SmartBOB plug-in debug log to PMDX?
http://www.pmdx.com/PMDX-Forums/index.php?topic=97.0

(5) How to troubleshoot a "did not find a valid PMDX-SmartBOB device" error?
http://www.pmdx.com/PMDX-Forums/index.php?topic=223.0

[Steve Stallings]

As of build 2580 Mach4 now has a function to capture the
machine configuration and profile into a zip file. This is
useful when there are doubts about how the machine is
configured.

This function is under the Help > Support dialog. If you
use it, be sure to edit the email address to send it to
PMDX instead of MachSupport.