1. The PMDX-422 board I have does not work. I actually have two, so I tried the second and now my USB not recognized issues are fixed.
The log file you sent confirms this (not that this really needed confirming)- Windows was not seeing the device at all. You can send that PMDX-422 to us for repair, along with the USB-HDRtoB-Panel (well, we'll replace that, but I would be curious to have it to check out here). Ship the board & cable to the address on our contact page (
http://www.pmdx.com/ContactUs). Put somewhere on the outside of the box "RMA 01301601".
3. Trying to go into a USB hub on my laptop doesnot work. I have to go directly into the laptop.
Interesting. Is the USB hub "self powered" (i.e. has its own power supply) or is it "USB Powered" (draws power from the USB connection to the laptop).
So here's my remaining issues. I re-installed the COM driver as per your instructions and I can now see it under PORTS and COMS. I started Mach 4 and it gave me the "Update Firmware" option. I clicked "update" and it said "call PMDX for support". I rebooted to see if anything would change, and now under device manager the STM Virtual Port has the yellow exclamation. I am sending you a log file now.
My first guess is that the plug-in timed out waiting for the PDMX-422 to reboot either before or after the firmware update. If so, you should be able to recover from this. Try this:
(1) Plug the PMDX-422 into the USB
(2) Start Mach4.
(3) If you see a message that says something about "boot loader" running and corrupt firmware, click on the OK button. When the main Mach4 screen appears, go to the "Configure" menu and select "Plugins...". Then click on the "Configure" button for the PMDX-SmartBOB. The main tab has a button for "Update Device Firmware". Click on that. When the firmware download dialog appears, click on "Download". If you get any errors here, please copy the text from the download window (right-click the mouse in the window and select "select all", then right-click again and select "copy").
(4) If you start Mach4 and DON'T see the above message, please create another debug log as before. Exit Mach4 after enabling the debug log, start Mach4, then disable the debug log and create the profile. OR, if you are computer-saavy enough, you can send just the log file. See item (8) here
http://www.pmdx.com/PMDX-Forums/index.php?topic=97.0 to see where the log file is.
Bob