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No synchronized position from motion planner

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JW:
I'm receiving an error when attempting probing calibration -  "PMDX: No synchronized position from motion planner"

Mach - build 4300
PMDX - 0.53.263
PMDX 422
Windows 10, 64-bit, i5-8400

The error asserts following the first probing hit during the offset calibration. I have tried a number of probing setting combinations to include overshoot, tolerance, probing speeds, etc. I have been using the 422 for a number of years and this is my first attempt at probing. I updated the mach build and PMDX firmware recently in an attempt to remove the probing error.

Thanks, Jim

James:
hello, did you ever figure out what was causing this? i am having the exact problem and using the same hardware. any advice would be much appreicated.
thank you,
James

Steve Stallings:

There have been multiple reports of probing bugs that PMDX has not been unable to replicate and we would like to have assistance collecting more detailed data on this problem.

If you are able to help, please send us Debug logs generated while attempting to probe. It is best minimize the size of the log file by not running a lot of G-code other than the probe cycle.

General instructions for using debug logs are on this FAQ page:
How to capture a debug log file and send to PMDX?
https://faq.pmdx.com/index.php?solution_id=1002

The settings for debug logs are found in the SmartBOB plugin screen in Mach4 here:

Configure > Plugins > PMDX SmartBOB  ... then select the Debug tab

Mach4 cannot not be in the enabled state when accessing the Configure functions.

The SPECIFIC settings that should be used for this probing test log are:

Debug mode - select only "Debug"

Debug device - select only "File"

Enable additional debug logs - select these 3
                               "Motion log"
                               "Position log"
                               "Packet log"

Message logging options - none selected

Then exit the setup screen by clicking on OK and the Plugin configuration screen will close.

After changing the log settings, exit Mach4, then restart it.  Do as little as necessary to prepare for the probe motion. Please keep notes and send us a description of everything you did. It makes it easier to wade through the log files.

Then execute the probe cycle. Repeat the probe cycle until you get a failure. Describe what happened, including the error messages that you get, and tell us how many times you did the probe cycle before it failed. 

Then go back into the plugin configuration Debug tab and "Restore Default Settings" (unless you plan to run several debug attempts) and then shut down Mach4 so it will close the debug log file.

If you have Mach4 installed in the default location, you will find the log files at:

C:/Mach4Hobby/Profiles/<your profile name here>/PMDX-SmartBOB-USB.log
C:/Mach4Hobby/Profiles/<your profile name here>/PMDXVersionInfo.log
C:/Mach4Hobby/Profiles/<your profile name here>/PMDXMotionDebug.log
C:/Mach4Hobby/Profiles/<your profile name here>/PMDXPositionDebug.log
C:/Mach4Hobby/Profiles/<your profile name here>/PMDXPacketDebug.log

If the resulting files are more than a few of megabytes, we may need to help you generate smaller files.

We would also like to have a "Packaged Profile" from the Mach4 profile that was used to generate the log files.

Lastly, tell us what version of Windows you are running and describe your computer briefly.

Do not post the files in the forum.

Please send the files as email attachments to our support email address found here:

http://www.pmdx.com/ContactUs

Sorry for the extra step, but we prefer to not post email addresses in forum messages where they may be harvested by spammers.

Thank you for your assistance.

Steve Stallings
PMDX

James:
great....
ill try to get all of the files emailed out this weekend. i ordered an uc100 to see if that works so ill be switching computers back out later on in the week (currently running linux desktop). i believe i already sent you guys the debug files also. do you have a return policy because i have to have a probe and this absolutely does not work. do you guys have any idea when an update will be available? i purchased the 411 on june 8th and this is the first response i have gotten seeing as i ran into the issue on day 2 of ownership.

James:
me again..... uc100 works great right out of the box.... im not even going to bother trying to get debug files. what are my chances of returning this thing? or should i burn it on youtube?  hope to hear from you guys this month.

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