Author Topic: FAQ - PMDX-SmartBOB Troubleshooting Tips  (Read 5215 times)

Bob at PMDX

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FAQ - PMDX-SmartBOB Troubleshooting Tips
« on: March 10, 2015, 10:03:50 AM »
This page is obsolete and maintained here for historical purposes.
Please visit the new PMDX FAQ site here:

The links below still work, and will bring you to the now obsolete individual FAQ pages.
Each of the below FAQ pages now has a link to the corresponding FAQ on the new FAQ site.


This message will collect links to messages that describe activities that we frequently use (or ask our customers to use) when troubleshooting Mach4/SmartBOB behaviors.

(1) What should you tell us when you report a problem?

(2) How do I determine the Mach4 build and/or SmartBOB plug-in or firmware version?

(3) Where do I find the "machine.ini" file (aka "Mach4 configuration file")?

(4) How to I capture and send a SmartBOB plug-in debug log to PMDX?

(5) How to troubleshoot a "did not find a valid PMDX-SmartBOB device" error?
« Last Edit: September 11, 2016, 12:41:28 AM by Bob at PMDX »
Engineering Hell: Everything's right and nothing works.
Bob's Corollary: If everything's right and nothing works, double check your assumptions.

Steve Stallings

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Re: FAQ - PMDX-SmartBOB Troubleshooting Tips
« Reply #1 on: July 27, 2015, 12:45:18 PM »
As of build 2580 Mach4 now has a function to capture the
machine configuration and profile into a zip file. This is
useful when there are doubts about how the machine is

This function is under the Help > Support dialog. If you
use it, be sure to edit the email address to send it to
PMDX instead of MachSupport.
Steve Stallings