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motion control applications since 1998.
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Items offered for sale on this site are warranted for 1 year from the date of sale.
Out of Warranty Repairs
Repairs for items that are out of warranty are available for most items provided they have not suffered damage that makes repair impractical. Examples of non-repairable condition would be severe mechanical damage or circuit boards with burned traces.
Repair cost will typically be 20% of the current or last sold price of the unit, with a $25.00 minimum. USA domestic return shipping via USPS Priority Mail is included in this cost. For international customers, return shipping will be at the customer's expense.
If you have an item requiring service, please contact with the model and serial number of your unit, and a return authorization number will be provided. Please include a description of the problem, the address to which the unit should be returned, and a copy of any e-mail correspondence about the problem with the unit.
The purchaser must pay shipping to return the unit to PMDX. Repairs are normally completed within 10 business days.
If you have an item requiring service, please contact with the model and serial number of your unit, and a return authorization number will be provided.
The purchaser must pay shipping to return the unit to PMDX. For USA customers, we will ship the repaired unit back to you via USPS Priority Mail at our expense. International customers, or customers desiring other modes of shipping will be asked to pay for the return shipping. Please include a description of the problem, the address to which the unit should be returned, and a copy of any e-mail correspondence about the problem with the unit. Repairs are normally completed within 10 business days.
Our official warranty policy is stated below:
Practical Micro Design, Inc. (PMD) warrants that the hardware product is in good working condition, according to its specifications at the time of shipment, for a period of 1 year from the date it was shipped from PMD. Should the product, in PMD's opinion, malfunction within the warranty period, PMD will repair or replace the product without charge. Any replaced parts become the property of PMD. This warranty does not apply to the software component of a product or to a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
All warranties for this product, expressed or implied, are limited
to 1 year from the date of purchase and no warranties, expressed or implied, will apply
after that period.
Returns other than Warranty
We realize that customers sometimes order the wrong item. PMDX may accept the return of unused items for a partial refund at our discretion. There will be a 15% restocking charge and there are no refunds of shipping charges. Items to be returned must be in new condition. All returns must be authorized in advance.